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Frequently encountered problems with the Haptek Player

Please use the guide below to find solutions or information about problems with the Haptek Player.
If your question still has not been answered,  please email us at: support@haptek.com, or submit a bug report.

Select the area which is giving you trouble:


 

Installation:

General Installation Tips:

  • Be sure to get the latest version of the player.

    • It's always free and always at http://www.haptek.com/downloads/player.
     
  • Uninstall the previous version of the player before installing the new one.

    • This isn't normally neccessary, but if you're having trouble it's a good idea.
Error Messages During Installation:


It Doesn't Go:
 

Common Error Messages:
     
  • Error 1: "Out Of Memory"

    • -Try closing other applications.
  • Error 28: "Creating Graphics Device"

    • -Try using different display settings.
    16-bit color is generally the most stable, followed by 32, and finally 24.
    Click Here for more info.
     
  • Error 30: "Creating Graphics Device"

    • -Try using different display settings.
    16-bit color is generally the most stable, followed by 32, and finally 24.
    Click Here for more info.
     
  • Error 32: "Initializing Scene"

    • Try re-installing the Haptek software.

  • Error 37: "Display must use more than 256 colors"

    • Click Here for more info.

  • Error 39: "Must have DirectX 5 or 6"

    • Visit www.microsoft.com/directx for the latest version of DirectX.
     
  • Error 40: "Texture, Try different display settings"

    • -Try using different display settings.
    16-bit color is generally the most stable, followed by 32, and finally 24.
    Click Here for more info.
  • "Your version of VirtualFriend 3 is not compatible with this page..."!

    • Click Here for more info.
     
     
  • "Line ###:  Error:  Automation server can't create object."

    • Click Here for more info.
     
     
     
It Goes, but it could Go Better.

These are the most common problems people have when the player  is installed and basically running, but something seems amiss.
 

  • Solid White Characters, or Characters with Digital Junk for Skin.

    • This was more common with version 4.10.35 and earlier of the player, and has been fixed for most systems with version 4.10.38 and above. There is still a known issue with certain GeForce 2 graphics cards combined with Windows 98se, however in that case, upgrading DirectX to a more modern version than the one which comes with Windows fixes the problem.
     
      General Fixes
    • Always be sure you have the latest graphics drivers for your graphics card and operating system. In some rare cases, very new or Beta drivers may have problems which older more established drivers don't.

    • Try upgrading DirectX. This shouldn't cause any existing software to malfunction, as DirectX is backwards compatible, but we can't guarantee it. So, this one comes with an "At your own risk" warning.

  • Choppy Sound / Sound Breaks Up.

    • As of version 4.10.40 of the player, we're still seeing (hearing) choppy or broken sound on some computer / soundcard / operating system combinations.  In particular, Windows 98se together with
    old or very low-end sound cards seems to have the problem.
    We are currently working on this issue.